Sun, Partners Mobilize to Help Businesses in New York4:30 PM EST Thu. Sep. 13, 2001
Sun Microsystems is regrouping its personnel and operations in conjunction with its partners to support customers following the terrorist attacks in Washington, D.C. and New York.
Palo Alto, Calif.-based Sun had a sales and service office on the 25th and 26th floors of 2 World Trade Center, where 360 people worked, according to Gary Grimes, vice president of partner management and U.S. sales operations at Sun. Fortunately, Grime says, not all the staff was present when the attacks occurred and those who were there were able to escape.
Unfortunately, Sun did lose one employee in the disaster. Phil Rosenzweig, the director of the Boston Center for Networking at Sun Microsystems Laboratories in Chelmsford, Mass., was aboard one of the airlines that slammed into the Trade Center buildings. Rosenzweig was the leader of an advanced development group that focuses on new network protocols and services, and for six years, he led Sun's PC Networking Group. Prior to Sun, Rosenzweig was director of software at Xyplex, where he helped develop one of the first multi-protocol communications servers.
Sun also has facilities at the Pentagon, but the renovation credited with sparing so many lives there also spared Sun.
"We had absolutely no personnel impact in the Pentagon, nor did we lose any space at the Pentagon," Grimes says. "There was a time prior to the renovation when we did have people physically on site in that wing. Had that been the case, we would have potentially had a problem."
Now, Sun is "scurrying around trying to figure out how to get back to business on a daily basis," Grimes says. "Our partners are really, really active in that. I've been engaged with our master resellers and our CDPs. Our partners elect a CDP to supply from at the beginning of each year. If their chosen CDP is our of the inventory they need, then we have an emergency sourcing program in place so that they could go to another CDP for their requirement, or they could come to us."
Grimes ordered all of Sun's loaner programs on hold on Tuesday "to give our government and New York customers first shot at whatever equipment we had in our loaner pools so that we could meet immediate requirements in terms if business continuity," he says.
Sun is setting up an emergency response center in New York with personnel from its customer services and enterprise services organizations.
"We'll have engineers available to install the literally thousands of new systems that will be going in there over the next week or so to bring these financial businesses back up," Grimes says.
The response center will also be staffed with systems engineers and sales people who can help configure the new systems quickly, and the order operations group is developing procedures "so we don't get hung up on the dotting of I's and crossing of T's that might slow orders down," he says..
"Our partners and customers have even come to us and offered us temporary space so that we can continue to run our business as usual," Grimes says. "Everybody's just coming together on it. We all want to do everything we can do to get everything up and running so these lunatics don't win. That's the bottom line."