
Business Application Software Vendors You Need To Know
4:00 PM EST Mon. Sep. 26, 2011
A business can install millions of dollars of IT infrastructure hardware and software, but servers with middleware and database software are just boat anchors without the high-level business applications that provide the real value. So it’s no surprise that worldwide spending for enterprise application software will reach $114.4 billion this year, according to research firm Gartner, up 10.2 percent from 2010.
Picking the top 25 business application software vendors isn’t easy. We’ve focused on suppliers of financial management and accounting, ERP, CRM, HR and supply chain management applications. Not surprisingly, vendors such as Microsoft, Oracle and SAP dominate the list.
While it’s impossible for solution providers to partner with all the companies on our list, here are the vendors they need to be aware of.
Adobe offers software
for digital media creation
and editing, multimedia
authoring and Web
content development. It
recently previewed its
Muse Web design app
and reorganized operations
around content
authoring and digital
marketing.
Ariba’s apps help manage
supply chains,
procurement, contracts,
spending, working capital.
Its Ariba Discovery
service links with IBM’s
LotusLive collaboration
services, helping buyers
connect with 325,000
sellers in 400 business
categories.
Epicor provides
business apps to the
manufacturing, distribution,
retail and services
industries. In May equity
firm Apax Partners
acquired Epicor and
combined it with
Activant Solutions, a
developer of wholesale
distribution applications.
Exact supplies a broad
range of ERP, CRM,
HRM, e-business,
financial accounting and
distribution apps and
specializes in international
companies and
SMBs that do business
globally. Its managed
services monitor customers’
IT systems.
FrontRange offers CRM,
contact and customer
service management
apps, and IT service
management, help desk
and IT asset apps for
midsize businesses. In
May it debuted a SaaS-based
IT service management
app.
Best known for its online
search engine, Google
offers a number of free
Web apps including
the Google Docs office
suite, Google Groups
for online discussions,
Sites for wiki and Web
page creation, Talk for
Internet telephony, Gmail
and Google Calendar.
IBM has been buying
a number of business
application companies
including those in financial
governance and risk
management, marketing
planning, e-commerce,
and facilities and real
estate management. Its
Lotus Division is also
key in this space.
Infor sells an expansive
line of ERP, CRM,
financial, supply chain,
workforce and enterprise
asset management software.
The company has
grown through numerous
acquisitions, including
GEAC, SSA Global
and, in June, Lawson
Software.
Intacct (a combination of
“Internet” and “accounting”)
provides cloud-based
financial management
and accounting
software targeted at
SMBs. The Intacct
system includes apps
for accounting, contract
management, revenue
recognition and more.
Intuit develops financial
management, accounting
and tax prep software
for small firms,
accountants and individuals.
It has expanded
into cloud-based apps
with QuickBooks
Online, QuickBooks
Online Payroll and Intuit
Payments Solutions.
JDA Software Group
develops supply chain
management, merchandising
and pricing
apps for discrete and
process manufacturing,
wholesale distribution,
transportation, retail and
service industries. JDA
has grown through a
number of acquisitions.
Kronos offers workforce
management apps and
services for time and
attendance, scheduling,
absence management,
HR management, payroll,
hiring, and labor
analytics. In May Kronos
acquired Principal
Decisions Systems
International.
The company develops
supply chain, warehouse,
distribution and
transportation management
apps for global
firms. Among its apps:
Manhattan Supply
Chain Optimization software,
Planningthrough
Execution.
Microsoft sells its
Dynamics AX, GP, NAV
and SL; and Dynamics
CRM. It offers an on-demand
version of
Dynamics CRM and is
developing cloud versions
of ERP Suites.
Also key: Office suite
of desktop productivity,
Office 365 cloud apps.
NetSuite has SaaS
apps for SMBs and divisions
of large companies.
Its lineup includes
ERP, CRM, professional
service and e-commerce
apps that compete with
SAP, Microsoft and
Salesforce.com. It also
offers OneWorld cloud
software.
Openbravo develops
open-source, Web-based
ERP apps for
SMBs. The software
is released under the
Openbravo Public
License, based on the
Mozilla Public License.
The company also
sells the Web-based
Openbravo POS app.
Well known for database
and middleware,
Oracle also is a formidable
competitor in the
app market, offering
everything from ERP
and CRM software
to industry-specific
applications. Oracle
E-Business Suite is its
flagship product.
RightNow develops
CRM software, offered
as a hosted service, with
an emphasis on apps for
customer support and
customer contact centers.
It also has software
for sales and marketing,
voice automation,
customer feedback management
and analytics.
Sage markets a large
line of ERP and CRM
apps including accounting
and financial
management, payment
processing, payroll,
financial forecasting, job
costing, HR management
and e-commerce.
Many of its products
came via acquisitions.
Salesforce.com is
best known for its on-demand
CRM apps and
for CEO Marc Benioff’s
role as chief evangelist
for the cloud. The company
has expanded into
cloud software development
with its Force.com
platform and Chatter
social networking app.
SAP vies with Oracle for
market leadership with
its ERP, supply chain
and CRM software.
While SAP’s Business
Suite primarily targets
large corporations,
SAP targets SMBs
with Business One
and Business All-in-
One suites. It recently
launched the on-demand
Business ByDesign.
SugarCRM offers commercial
and open-source
versions of its namesake
CRM system, which
includes sales-force
automation, marketing
campaign management,
customer support, collaboration,
social CRM
and reporting apps.
Recently it has been
expanding its mobile
CRM app offerings.
Workday offers SaaS
financial management,
payroll and HR management
apps, putting
it in head-to-head
competition with Oracle
and SAP. The company
was co-founded
by PeopleSoft founder
and former CEO Dave
Duffield and former
PeopleSoft chief
strategist Aneel Bhusri.
Xactly develops sales
incentive/compensation
and sales performance
management
apps. Execs use the
Web-based software to
design, implement and
manage sales commissions
and analyze effectiveness.
The apps use
data aggregated from
other sales and financial
management systems.
Zoho offers its namesake
online office suite
of apps, including word
processing, spreadsheet,
presentation,
database, note-taking,
wikis, CRM and
other SaaS apps. The
company competes
with other cloud apps
such as Microsoft’s
Office 365 and Google
Docs.