
Managed Service Vendors You Need To Know
10:00 AM EST Wed. Nov. 23, 2011
Managed service providers have gone through some big changes over the last few years. Correction: They continue to go through some dramatic transformations as the market matures and cloud computing commands a bigger influence and effect on the market.
Because of that, the managed services vendor market is changing too. Vendors can no longer solely rely on remote monitoring and management features to keep them attuned with the needs of MSPs today. Some vendors of managed services applications and solutions are branching out themselves and trying to become all-encompassing providers to their partners, while others focus on a specific niche and aim to be the best at what they do.
The following list of 25 companies includes some from each group. There are storage specialists, security specialists, marketing specialists and some who look to integrate multiple offerings into a single dashboard.
Thousands of MSPs
use this business
management software
platform, and CEO
Mark Cattini promises
more value to partners
in 2012, including
enhanced community
features and mobile
integration.
Axcient offers cloud-based
backup, business
continuity and
disaster recovery solutions
and advanced
application support
for SMBs that include
no up-front costs, free
evaluation units and
a partner portal for
MSPs.
This business management
platform developer
recently introduced
24x7 support
for partners integrating
RMM, help desk, CRM,
project tracking and
more services into the
company’s dashboard.
GFI’s Max
RemoteManagement
platform includes remote
management, and monitoring
and antivirus software,
while its Building
Blocks to Managed
Services program helps
MSPs identify and
develop their own managed
services offerings.
Intronis introduced
the Fall Release of its
Cloud Backup and
Recovery solution in
September, which
includes advanced notification
enhancements,
and templates and
improved self-service
branding.
Kaseya’s IT systems
management platform
has undergone several
enhancements in 2011,
including a Mobile
Device Management
module for iPhones and
Droid devices. The company
also created a new
certification program for
MSPs this spring.
Kutenda offers specialized
marketing-as-a-service
solutions for
MSPs, including e-mail,
social media, Web
sites, search engine
optimization and more.
A program with Intel
launched this year
helped MSPs move to
the cloud.
LANDesk Software
provides a broad range
of IT management
software, including IT
service management,
systems lifecycle management,
IT process
management and IT
asset management
tools, all managed
through a single pane.
Level Platforms offers a
remote monitoring and
management platform
for MSPs that works
directly with more than
115 vendors through
its vendor-agnostic
open architecture, and
it recently launched its
own certification for
partners.
LogMein’s portfolio
of managed solutions
includes remote control,
file sharing, systems
management, data backup,
business collaboration
and on-demand customer
support of PCs,
servers, smartphones
and other Internet-connected
devices.
MX Logic, acquired by
McAfee in 2009, provides
managed e-mail
protection and security
services through
its Threat Management
Service that includes
MX Content Guard, MX
Spam Guard, MX Virus
Guard and MX Attack
Guard.
N-able offers remote
monitoring and management
automation
solutions through its
N-central platform that
include automated software
distribution, patch
management, script
execution, asset management,
network discovery
and performance reports.
NetEnrich offers a
catalog of packaged
services for remote IT
infrastructure management
in cloud, networking,
storage and virtualization
practices that
can be used internally
by MSPs or delivered
to end users.
Nimsoft, a CA company,
provides integrated,
IT management-as-a-service solutions
through its Nimsoft
Unified Manager that
help organizations easily
monitor and manage
IT services in the data
center or the cloud.
OS33 offers a cloud
computing IT delivery
automation platform
that lets MSPs mix and
match resources from
any public or private
cloud, and integrate and
configure raw storage,
CPU and RAM into
Web and Windows-based
applications.
PacketTrap, a division
of Quest Software,
offers its MSP 6.0
platform, which is built
to remotely monitor,
manage and remediate
a customer’s IT environment,
including server,
application and network
management.
QuoteWerks provides
real-time pricing and
warehouse availability
information from distributors,
and creates sales
quotes and proposals
through many PSA
platforms and other
cloud-based sales and
services applications.
Reflexion Networks
offers cloud-based
e-mail security,
archiving, encryption
and hosting solutions
that include administrative
and diagnostic
tools, and integration
with leading MSP
platforms.
Scorpion’s AuthAnvil is
a two-factor authentication
solution for SMBs
that provides identity
assurance, and simplified
system and user
provisioning for MSP
partners. Version 4.1
adds predictive filtering
for users and tokens.
Tango/04 Computing
Group’s Visual
Message Center systems
management
software centralizes
events, and controls
information from different
sources into a flexible,
open-architecture
solution for MSPs.
Tigerpaw Software
released version 11R2
of its business automation
and service management
software to
manage, automate and
integrate business functions,
including service,
accounting, CRM, inventory,
sales, marketing,
purchasing and workflow,
into one system.
Providing multifunction
firewall and Internet
management applications
for small businesses,
Untangle 8.1’s
open-source software
promises to lower
bandwidth usage while
speeding up Web-browsing
speeds in
Premium, Standard and
Lite packages.
VaultLogix’s Internet
Vault solutions offer
cloud-based backup
and recovery solutions
through an agent-less
and automated process
that sends data securely
to multiple locations,
while also providing
support, billing, marketing
and integration for
MSPs.
Vembu’s StoreGrid
Service Provider
Edition for MSPs
includes a suite of
online, hybrid and
cloud-based storage
products and services,
as well as integration
with PSA and RMM
platforms, and pay-as-you-
go licensing for
customers.
Zenith Infotech spun off
its remote monitoring
and management business
into a separate
company, Zenith RMM,
and has defaulted on
some bonds, but the
company still has plenty
of partners and customers
running its business
continuity solutions in
the field.