CRN Looks Back At 9/11: There Are No Words8:00 PM EST Mon. Sep. 10, 2012
The crisp, clear New York morning 11 years ago was shattered by two passenger jets that were hijacked by al-Qaeda terrorists and crashed into the World Trade Center's Twin Towers. CRN's coverage of the attacks in a special issue looked at both the agonizing personal and financial toll the tragedy took on the solution provider industry and the country as a whole. Here is a look back at our coverage.
CRN chronicled the rising death toll from the attacks and published a list of those technology executives who were killed in the wake of the terrorist attacks. Among those who lost their lives: Akamai Technologies co-founder and CTO Daniel C. Lewin, who was aboard American Airlines Flight 11, the first hijacked jet to hit the World Trade Center. Lewin, 31, left a wife and two young sons.
"It was a week in which New York City mourned lost family and friends, prayed for missing co-workers and gave thanks for those who escaped the attack on the World Trade Center." Thus began CRN's coverage of the New York impact of 9/11. New York solution providers fought back anger and confusion as they focused on rebuilding from an attack that crippled their city.
Washington, D.C.-area government solution providers expressed shock and anger as authorities sifted through the rubble of the Pentagon crash site after terrorists crashed American Airlines Flight 77 into the Pentagon in Arlington, Va. Two employees of Plano, Texas-based integrator EDS were injured in the Pentagon attack. And KPMG Consulting was called upon to help restore the Pentagon's IT infrastructure.
Distributors from around the country stepped up with both critical credit and ground freight trucking services to help get businesses back online in the wake of the terrorist attacks. Ingram Micro and Tech Data both extended credit lines for partners working to get customers back online. New York distributor Westcon contacted the New York City Mayor's Office to offer assistance to any agency or company that needed it.
U.S. technology companies moved quickly to evaluate security plans for their employees working overseas. Then-IBM Chairman Lou Gerstner issued a statement reiterating the company's focus on employee safety. He urged all employees, including those overseas, to "use their discretion as to how they conduct business" in the wake of the terrorist attacks.
New travel restrictions went into effect for many companies in the wake of the terrorist attacks. Compaq Computer Corp., which was in the midst of an historic deal to be acquired by Hewlett-Packard for $25 billion, issued a worldwide travel advisory with a "heightened approach to employee security and business travel."
Many industry events and meetings were postponed in the wake of the terrorist attacks. Sun Microsystems, which has since been acquired by Oracle, postponed its iPlanet Partner Conference and iForce Partner Summit scheduled for the week of Sept. 17 in Orlando, Fla.
CRN published an economic analysis that looked at the financial aftermath of the terrorist attacks, predicting prolonged economic uncertainty with cutbacks in business production, employment and capital spending. The analysis included a look at the financial aftermath from the Dec. 7, 1941, attack on Pearl Harbor.
Many vendors stepped up with cash, along with IT equipment and services to help those affected by the tragedy. Among the donations: $5 million in cash and $5 million in software and services from software giant Microsoft; $6 million from Cisco to the New York recovery effort; and $1 million from Apple donated to rescue-workers' families.
UBM Channel CEO Robert Faletra used his editorial 11 years ago to urge Americans regardless of party to unite in the wake of the terrorist attacks: "We should all hope that whether we see ourselves as Republicans, Democrats, Conservative or Liberals, we are united in the lengthy war on terrorism we are about to embark on."
UBM Channel Vice President and Editorial Director Kelley Damore used her editorial 11 years ago to declare that there are no "adequate words to explain the devastation, the human loss, the enormity of the attack. For that reason, CRN editors have decided we need no headline on our cover. These action are unspeakable. Even though we try, there are no words."