ARC 2012: Top Channel Programs10:00 AM EST Thu. Oct. 25, 2012
If there is one central truth to being an IT solution provider, it's that you can't do it alone: VARs need partners. When both parties benefit, the sky's the limit. What makes a perfect partner? Support, training, responsiveness, as well as many things that are less finite. Channel partners surveyed for CRN's Annual Report Card rated these programs. Here are the 10 best.
CEO: Pierre Richer
NEC scored a 76.6 in the solution provider program criterion, beating that of rival Samsung. NEC's score jumped more than 10 points from the vendor's 66.2 in 2011.
CEO: James Chu
ViewSonic's criterion score of 77.4 beat that of NEC (ranked tenth on this list) as well as that of Samsung. ViewSonic's criterion score was up from 2011, when the vendor received a 69.1.
CEO: Matthew Medeiros
Solution providers gave SonicWall a 78.6 for its channel program. SonicWall's criterion score was down from 2011, when the vendor received an 80.8. SonicWall tied overall in the Network Security Appliances product category with Cisco.
CEO: Joe Tucci
At 79.2, EMC's solution provider program ranked seventh in the entire CRN survey. Within the Enterprise Network Storage category, EMC handily beat competitors NetApp, Dell, IBM and HP. EMC's score is up from last year's 76.8.
CEO: Eugene Kaspersky
Kaspersky tied for the seventh slot on this top 10 list with EMC. Its 79.2 beat challengers Trend Micro, Sophos, Symantec, AVG and McAfee within this product category. However, last year, Kaspersky scored higher -- an 81.4, and was beaten by Sophos with an 83.5.
CEO: Paul Otellini
VARs ranked Intel, the ARC champ in product quality, No. 5 in terms of its solution provider program. The vendor received a 79.9, down considerably from 86.0 in the criterion in 2011. Still, its score was 20 points greater than that of competitor AMD. Last year, Sophos, in the Client Security Software category, took the No. 5 spot for channel program.
CEO: Joe Tucci
EMC's 80.8 solidly beat rivals Buffalo Technology, Dell, HP and D-Link. The vendor's score slid from 2011's 85.1. EMC also was in the fourth slot in 2011, but for Backup and Recovery Software.
CEO: Joe Tucci
EMC moved up one notch in 2012. The vendor's 81.2 put it well ahead of its closest competitor in the Backup & Recovery Software category, NetApp. In a swap of sorts, EMC won third place last year for its channel program as well, for its offering in the SMB Network Storage category (No. 4 in 2012).
CEO: John Chambers
With a 83.9, Cisco's channel program earned kudos from solution providers. Within the Midrange Servers category, it beat HP and IBM hands down. Cisco was not a vendor in this category in 2011.
CEO: Art Coviello
RSA's 85.9 was the highest score for the solution provider program criterion in the entire ARC survey. In 2011, Intel (Processors) and Kaspersky Lab (Network Security Software) tied for first place.