Dell Gets Services Message

Ed Moltzen reports that Dell is putting it money where its mouth is in terms of repairing it customer service reputation:

"Dell isn't out of the woods from all the ill-will it created last year when, its executives admit, it let services sag. And some of its laptops are getting press of the wrong sort - like the exploding laptop that became an Internet legend within a matter of days last month...
But, Dell competitors in the channel can take note: $100 million and a few good public relations moves can buy back at least some of the good will it lost."

Posted by Joe Caponi at 10:56 AM, July 10, 2006

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