VARs To Vendors: Fix Those SitesJennifer Bosavage has been looking at the Annual Report Card research and has found an area where all vendors were miserable, at best: the quality of their partner portal web sites: "A world-class portal could provide current communications, training and postsales support documentation (even video!) and hit upon all areas that VARs repeatedly said need improvement. Simply put, effort in improving partner portals could pay off in at least three different [ARC] criteria, but sadly, no vendor has stepped up their efforts. Last year, partner portal averaged a dismal 62; in this ARC, VARs gave the criteria an average score of 57." Taking a quick flip through the full scorecards shows all the disappointing details: EMC's portal grade of 75 from their Network Storage VARs was the highest portal grade. (Second place? EMC again, for storage management.) Take it from me, building web sites just isn't that extraordinary an accomplishment. Can't any vendors play this game? Posted by Joe Caponi at 04:47 PM, October 20, 2008 This is a public forum. United Business Media and its affiliates are not responsible for and do not control what is posted herein. United Business Media makes no warranties or guarantees concerning any advice dispensed by its staff members or readers. Community standards in this comment area do not permit hate language, excessive profanity, or other patently offensive language. Please be aware that all information posted to this comment area becomes the property of United Business Media LLC and may be edited and republished in print or electronic format as outlined in United Business Media's Terms of Service. Important Note: This comment area is NOT intended for commercial messages or solicitations of business. |
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