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2. Make use of KVM (keyboard video mouse) tools.
With the ability to “see” and “control” a user’s computer, you can begin to diagnose hardware and software problems remotely. However, software-based KVM capabilities don’t really give you a true graphic user interface view of the PC you are working on and they don’t maintain the connection through reboot cycles (which we all know can occur several times when diagnosing and repairing a PC). Hardware-based KVM, on the other hand, connects easily, maintains the connection through reboot cycles, and gives the technician a full GUI view of the PC through all states, even beyond the firewall.
3. Deliver enhanced security services.
Use your management console software to push out security patches to your customers who have PCs with remote management capabilities—even if the PCs are turned off. This one simple step not only keeps your customers safer, but can also reduce by 83 percent the time it takes to reach 95 percent patch saturation, according to MSPs and IT consultants we interviewed. That makes a huge difference to your customers, too, especially when you consider that in 2010, the Ponemon Institute reported that a typical data breach cost U.S. companies an average of $204 per compromised record.
Those are just a few ideas for how you can tweak your operations using tools you already have to improve staff productivity and deliver real dollars directly to your bottom line.
By improving productivity internally, you also improve your customer service and client results – which, in turn, drives more business. Nelson says it best, “We’re able to take better care of the customer, with over 80 percent less downtime and fewer interruptions—all of which mean they can be more productive. This is something that customers notice, and it’s huge from a sales perspective.”
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