Industry Insights


  • The emergence of unified communications-as-a-service -- packaged telephony functions integrated with messaging, mobile, and productivity apps -- made 2014 the year of voice.

  • The challenges for agents and VARs in the large business sector are numerous and include delivering simplicity, value and savings born out of consolidating communications providers and optimizing services.

  • In our supervirtualized world it's refreshing, if not invigorating, to actually meet face to face.

  • The midsize business market offers alluring opportunities for driving significant channel revenue growth in the years ahead. The challenge for agents and VARs is helping companies select communication services that fuel cost-avoidance and revenue generation efforts.

  • Antivirus software has been declared dead by some industry watchers who contend this form of protection can’t keep pace with rapidly changing malware. The technology, however, remains relevant and MSPs can expect to work with antivirus products for a while.

  • The small and midsize business (SMB) market (1 to 99 employees) offers many opportunities for driving significant channel revenue growth in the coming years. The challenge for VARs is understanding that companies in this market have unique business requirements and technology needs that are sometimes overlooked.

  • Life for a managed services provider (MSP) is seldom straightforward.

  • Talking to members of the C-suite can be stressful, but it can be the difference between closing a sale and creating a customer for life.

  • To ensure you provide your customers with the telecom solution that is the right one for them, here are five tips to keep in mind when selecting a carrier.

  • MSPs accustomed to managing on-premise security solutions take note: your business is moving to the cloud.

  • When it comes to providing your customers with new, high-quality digital phone service with flexible options, you should look to the same cable providers that deliver high-speed Internet access.
  • As a VAR and/or integrator, it has become a requirement to provide your customers with cloud solution options, preferably ones that minimize the impact on your traditional storage and infrastructure business.
  • Does it matter whether you opt for a consumer or business­grade file sync and share solution to add to your product portfolio? The answer is a resounding yes.
  • Every month it seems a new study highlights the increasing demand for technology delivered as a service via the cloud.
  • More than two-thirds of all IT revenue flows through indirect channels, industry analysts estimate, and transactions between IT providers and their channel partners and end customers generate mind-boggling amounts of data. Unfortunately, too few providers are tapping their channel data's full potential.
  • We have partners that have huge clients. These enterprise companies are sometimes so big that carriers protect them, not allowing agents to work with them, regardless of previous history, the value the agent brings, or even when the company requests the agent's presence and participation.
  • TBI held a training workshop recently at the XChange Solution Provider conference in Los Angles. It ran for more than five hours. By the end of the marathon session, everyone in the room had participated. And then when we were finished, not a single person left without coming up and thanking us. "This was not what I was expecting," we heard repeatedly. "This was the best training I have ever had," said many.
  • TBI offers most cloud services through carriers in our portfolio. Be warned that there is a surge of new companies and firms that claim to be cloud experts or cloud-centric. These are just products that are pieces in a puzzle your clients are trying to assemble.
  • As a high-tech company, is your finger on the pulse of your channel partners? More to the point, can you hear what they're saying? And most importantly, are you positioned to do anything about it … before it's too late?
  • How can my company accelerate its Voice of Customer program to meet rapidly changing customer needs, constant innovation and diminishing resources?
  • What changes must high-tech vendors make to accelerate cloud service adoption and growth in the channel?
  • Cloud can be so many things to so many people. I have direct deposit. I don't know what bank my money is actually in, but it is always available to me no matter where I am. I just have to go into the cloud to get it through an ATM or a merchant or even online. Heck, even my paycheck is in the cloud! How cool is the cloud?
  • What seems to remain taboo is voice service. People don't like to sell it, people don't like to buy it, and if they do buy it, they prefer old tried-and-true technology.

  • Everyone is focusing on the cloud. It's revolutionary. The cloud allows you to access anything from anywhere. But what happens if you can't get to the cloud?

  • Simply put, TBI is one of the largest national distributors of telecommunications, and we want to pay you for your referrals for network services.

  • Reducing system complexity remains the top priority for a vast majority of IT decision-makers, and infrastructure convergence is driving the broad adoption of virtualization to consolidate servers, increase service levels, enhance data center flexibility and reduce footprint.