If you run a business that competes in any way with Dell, read this blog item at emmetropia. And once you stop laughing, you may want to print it out, copy it and put it into a presentation for potential clients when banging heads with the folks from Round Rock, Texas.
By way of comparison, the folks at Linksys seem to have gotten the whole "online support" thing just right. They have developed an applet--which you can find here--that does 98 percent of the work in setting up a Wi-Fi router.
Sure, it's not exactly rocket science. But with Linksys, there's no mess, no fuss and no Dell-like, aggravating online chats with someone 10,000 miles away.