(1) (Enterprise Relationship Management) An umbrella term with many shades of meaning over the years. It may refer to the management of information from any or all of an organization's customers, suppliers, business partners and employees. See CRM, ERP, sales force automation and supply chain management.|
(2) (Enterprise Report Management) The management of voluminous reports in a large organization. Part of enterprise content management (ECM), ERM deals with the distribution of reports on optical media and hard drives. ERM was a name change from "Computer Output to LaserDisc" (see COLD). See ECM.