(Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). Each library module provides a code of practice intended to improve IT efficiencies, reduce risks and increase the effectiveness and quality of IT services management and infrastructure.|
In the late 1980s, the library was conceived by the Central Computer and Telecommunications Agency (CCTA), a U.K. government agency. Although ITIL services and training were popular in Europe, it took more than a decade before they were introduced to the U.S. private sector by a number of consulting firms such as Andersen Consulting, Ernst & Young, Hewlett-Packard (HP), Pink Elephant and Price Waterhouse Coopers. ITIL certification examinations are available through EXIN in the Netherlands.