| Results found for: agent turnover |
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| agent turnover |

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In a call center, the number of agents that need to be replaced in a given period. The call center industry historically deals with extremely high turnover, with some outbound and telemarketing centers experiencing rates greater than 100% annually. More typically, a service or other inbound center may experience rates ranging from 10% to 50% or more annually. See call center.
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Entries before agent turnover

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Entries after agent turnover

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