| Results found for: help desk |
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| help desk |
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A source of technical support for hardware or software. Help desks are staffed by people who can either solve the problem directly or forward the problem to someone else. Help desk software provides the means to log in problems and track them until solved. It also provides the management information regarding support activities. See tech support.
Help desk software must be able to effectively support all the possible paths that a service request may follow from start to completion as is diagrammed here. (Illustration courtesy of Help Desk Technology Corporation, www.helpstar.com)
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Entries before help desk
helappi
helical scan
Hello, World
help
help compiler
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Entries after help desk
help desk analyst
help desk software
help key
help system
helper application
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