Everything You Need To Know About The Faulty Clock Component Flame-Out Impacting Cisco, HPE And Juniper


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A clock signal component issue inside some of Cisco's most popular product lines, causing the product to fail after 18 months, has left partners not only scrambling to fix the problem for customers, but also on the hook for picking up the tab for what amounts to a massive product replacement effort.

Although Cisco said it will provide a replacement for products that are under warranty or covered by any valid services contract dated as of Nov. 16, 2016, it will not provide reimbursement funding to partners who are providing replacement and installation services.

Jennifer Ho, manager of Cisco's Business Critical Communications, told CRN that Cisco's funding efforts are focused on providing products and that the networking giant is "unable to reimburse for on-site services to replace the affected devices."

"This is an issue that could cost the channel community tens of millions of dollars," said one of Cisco's top national enterprise partners, who did not want to be identified.

Here's everything you need to know about the faulty component issue, including why Cisco is not covering on-site services costs for replacements, how partners are planning on combatting potential customer downtime from the replacements, and which other vendors' products may be suffering the same fate.

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10 Things You Need To Know About Cisco's Clock Signal Failure And Product Replacement Priorities

 

Cisco's clock signal component issue inside some of its most popular products lines has the company and its channel partners scrambling to fix problem for customers.

 

The component malfunction inside Cisco's ASA firewalls, Nexus and Meraki cloud-based managed switches, and ISR routers causes the product to fail after 18 months. The San Jose, Calif.-based networking giant said that once the "component has failed, the system will stop functioning, will not boot and is not recoverable."

 

CRN takes a deep dive into where the faulty clock signal issue stems from, how Cisco will not reimburse channel partners for replacement services, the networking giant's priority plan, and the specific products involved.

 

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NEWS

Cisco CFO Doesn't 'Anticipate Any Massive Revenue Impact' From Faulty Clock Components, Company Sets Aside $125M For Product Replacements
"We have not seen and don't anticipate any massive revenue impact from this," said Cisco CFO Kelly Kramer, during Wednesday night's earnings call referring to a faulty clock component issue inside Cisco products.

 

Juniper Networks Has 'A Limited Set' Of Products Affected By A Faulty Clock Component
Juniper Networks Wednesday confirmed "a limited set of our product lines" include a faulty clock signal component that is also impacting Cisco and Hewlett Packard Enterprise.

 

HPE: Clock Signal Component Issue May Affect 'Limited' Number Of Products
HPE says customers are not experiencing failures from a faulty component included in some of its products.

 

Partners Expect Potential Customer Downtime, Months-Long Resource Drain From Cisco Product Replacement Effort
Cisco partners are expecting some network downtime for customers as they work to replace Cisco products that include a faulty component. Solution providers also expect a drain on their engineering resources from the product replacement effort.

 

Auvik Networks Helping Cisco Partners Solve Faulty Clock Signal Component Problem Faster
Auvik Networks is reaching out to Cisco partners trying to help them quickly locate and identify where they sold faulty Cisco products to customers.

 

Cisco Partners Helping Customers Save 'Thousands' By Replacing Faulty Products Through New Smart Net Contracts
Cisco is allowing customers who own affected devices to receive a replacement product for the price of a service contract.

 

Cisco Not Covering Onsite Services Costs For Smart Net Customers Affected By Faulty Component
Partners say they are being pressured by customers who want replacement products installed free of charge before their gear fails.

 

The Clock Is Ticking: Cisco Exec On Component Failure And Why It Won't Reimburse Partners
Cisco's Jennifer Ho speaks with CRN about combating an issue inside ASA firewalls, ISR routers, Nexus Switches and Meraki cloud-based managed switches that will eventually make the devices inoperable.

 

Cisco Partners Paying Price For Massive Product Replacement Effort That Will Cost 'Millions' To Fix
Cisco says there's no reimbursement plan for partners providing services to replace faulty products for their customers.

 

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