A clock signal component issue inside some of Cisco's most popular product lines, causing the product to fail after 18 months, has left partners not only scrambling to fix the problem for customers, but also on the hook for picking up the tab for what amounts to a massive product replacement effort.
Although Cisco said it will provide a replacement for products that are under warranty or covered by any valid services contract dated as of Nov. 16, 2016, it will not provide reimbursement funding to partners who are providing replacement and installation services.
Jennifer Ho, manager of Cisco's Business Critical Communications, told CRN that Cisco's funding efforts are focused on providing products and that the networking giant is "unable to reimburse for on-site services to replace the affected devices."
"This is an issue that could cost the channel community tens of millions of dollars," said one of Cisco's top national enterprise partners, who did not want to be identified.
Here's everything you need to know about the faulty component issue, including why Cisco is not covering on-site services costs for replacements, how partners are planning on combatting potential customer downtime from the replacements, and which other vendors' products may be suffering the same fate.
Cisco's clock signal component issue inside some of its most popular products lines has the company and its channel partners scrambling to fix problem for customers.
The component malfunction inside Cisco's ASA firewalls, Nexus and Meraki cloud-based managed switches, and ISR routers causes the product to fail after 18 months. The San Jose, Calif.-based networking giant said that once the "component has failed, the system will stop functioning, will not boot and is not recoverable."
CRN takes a deep dive into where the faulty clock signal issue stems from, how Cisco will not reimburse channel partners for replacement services, the networking giant's priority plan, and the specific products involved.
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