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2008 Channel Champions: Storage Management Software

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Criteria Importance Weighting* HP IBM/Tivoli EMC Symantec/ Veritas CA
Product Quality And Reliability 1.18 98 95 97 95 85
Scalability 1.1 86 91 89 83 77
Price For Performance 1.07 81 77 77 79 72
Reporting Features 1.04 81 77 77 78 72
Multi-Platform Support 1.01 78 78 75 74 72
Predictive Capabilities 1.01 75 77 76 78 69
Overall Technical Satisfaction -- 83 82 82 81 74
Post-sales Support 1.05 80 78 80 77 70
Technical Training 0.98 71 71 71 71 67
Pre-sales Support 0.97 72 69 69 67 62
Efforts To Manage Channel Conflict 0.94 64 65 62 67 59
Relevance of Channel Program 0.91 61 60 63 64 55
Overall Program & Support Satisfaction -- 70 69 69 69 63
ROI of Vendor Relationship 0.99 70 67 68 71 63
Product Margins SPIFs and Rebates 0.96 64 62 65 64 60
Services Attach Rate 0.92 63 63 62 62 58
Next Year Projected Sales Increase 0.87 58 58 56 55 51
Overall Financial Factors -- 64 62 63 63 58
Overall Channel Champions Rating -- 74 73 73 72 66


Key:
Technical Satisfaction Criteria
Program & Support Satisfaction Criteria
Financial Factors Criteria
Importance Weighting*: Solution Providers rated the importance of each criteria. Ratings are reported as an index to the average category importance score, with 1 designating average importance.

2008 Channel Champs Home Page

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