| E-Mail / Collaboration Software |
| |
Microsoft |
Novell |
IBM/Lotus |
Criteria Weight* |
| Technical Criteria |
|
|
|
|
| Security |
82.9 |
91.4 |
88.6 |
1.12 |
| Quailty of integration with e-mail |
87.1 |
81.4 |
80.0 |
1.05 |
| Management features |
82.9 |
80.0 |
77.1 |
1.03 |
| Quality of workflow and document management |
80.0 |
77.1 |
77.1 |
1.00 |
| Tools |
80.0 |
78.6 |
75.7 |
1.00 |
| Customization tools |
72.9 |
71.4 |
71.4 |
0.95 |
| Technical satisfaction rating |
81.0 |
80.0 |
78.3 |
|
| |
|
|
|
|
| Channel Criteria |
|
|
|
|
| Total ROI for customer |
81.4 |
78.6 |
78.6 |
1.05 |
| Vendor support over life cycle of project |
84.3 |
78.6 |
78.6 |
1.05 |
| Service revenue opportunities |
78.6 |
74.3 |
74.3 |
1.00 |
| Technical education (certification and training) |
75.7 |
72.9 |
70.0 |
0.98 |
| Consistency of channel programs over time |
74.3 |
68.6 |
68.6 |
0.97 |
| Keeping SPs informed of changes (visibilty) |
72.9 |
68.6 |
68.6 |
0.97 |
| Reducing/eliminating channel conflict |
71.4 |
70.0 |
70.0 |
0.97 |
| Responsiveness to SP feedback |
68.6 |
67.1 |
67.1 |
0.95 |
| Margins/Rebates/Spiffs |
64.3 |
62.9 |
62.9 |
0.92 |
| Channel program satisfaction rating |
74.6 |
71.3 |
71.0 |
|
| Overall Channel Champions Rating |
77.2 |
74.8 |
73.9 |
|
Note: Ratings weighed by criteria importance to respondents.
Source: 2006 CRN Channel Champions Survey
*Criteria weight based on the importance of the criteria to the respondents; see the methodology for further details.
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