| Flat-Panel Displays |
| |
Sony |
Samsung |
NEC |
ViewSonic |
Acer |
LG Electronics |
BenQ |
Criteria Weight* |
| Technical Criteria |
|
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|
| Product reliability |
101.4 |
100.0 |
100.0 |
98.6 |
94.3 |
90.0 |
90.0 |
1.18 |
| Image quality |
100.0 |
98.6 |
97.1 |
97.1 |
90.0 |
88.6 |
85.7 |
1.15 |
| Price |
82.9 |
88.6 |
84.3 |
85.7 |
92.9 |
82.9 |
82.9 |
1.11 |
| Warranty |
90.0 |
91.4 |
90.0 |
90.0 |
84.3 |
84.3 |
81.4 |
1.11 |
| Image adjustment |
82.9 |
84.3 |
82.9 |
84.3 |
77.1 |
75.7 |
71.4 |
1.02 |
| Ergonomics |
81.4 |
80.0 |
80.0 |
78.6 |
74.3 |
74.3 |
70.0 |
0.99 |
| Technical satisfaction rating |
89.8 |
90.5 |
89.1 |
89.1 |
85.5 |
82.6 |
80.2 |
|
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|
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|
| Channel Criteria |
|
|
|
|
|
|
|
|
| Vendor support over life cycle of project |
81.4 |
77.1 |
78.6 |
75.7 |
75.7 |
72.9 |
71.4 |
1.04 |
| Total ROI for customer |
77.1 |
77.1 |
75.7 |
74.3 |
77.1 |
72.9 |
70.0 |
1.02 |
| Consistency of channel programs over time |
68.6 |
67.1 |
67.1 |
64.3 |
65.7 |
64.3 |
61.4 |
0.93 |
| Keeping SPs informed of changes (visibilty) |
67.1 |
67.1 |
67.1 |
64.3 |
65.7 |
61.4 |
60.0 |
0.93 |
| Reducing/eliminating channel conflict |
64.3 |
65.7 |
65.7 |
64.3 |
62.9 |
61.4 |
60.0 |
0.93 |
| Margins/Rebates/Spiffs |
65.7 |
65.7 |
64.3 |
62.9 |
61.4 |
62.9 |
60.0 |
0.92 |
| Technical education (certification and training) |
64.3 |
64.3 |
64.3 |
61.4 |
61.4 |
60.0 |
58.6 |
0.90 |
| Responsiveness to SP feedback |
64.3 |
62.9 |
64.3 |
58.6 |
60.0 |
58.6 |
57.1 |
0.88 |
| Service revenue opportunities |
60.0 |
60.0 |
61.4 |
58.6 |
58.6 |
57.1 |
55.7 |
0.86 |
| Channel program satisfaction rating |
68.1 |
67.4 |
67.6 |
64.9 |
65.4 |
63.5 |
61.6 |
|
| Overall Channel Champions Rating |
76.8 |
76.7 |
76.2 |
74.6 |
73.4 |
71.2 |
69.0 |
|
Note: Ratings weighed by criteria importance to respondents.
Source: 2006 CRN Channel Champions Survey
*Criteria weight based on the importance of the criteria to the respondents; see the methodology for further details.
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