| Midrange Servers |
| |
IBM |
HP |
Sun |
Criteria Weight* |
| Technical Criteria |
|
|
|
|
| Product reliablility |
95.7 |
94.3 |
91.4 |
1.10 |
| Price/performance |
87.1 |
88.6 |
81.4 |
1.06 |
| Product scalability |
90.0 |
90.0 |
85.7 |
1.05 |
| Ability to upgrade |
91.4 |
88.6 |
87.1 |
1.05 |
| Management features |
85.7 |
85.7 |
82.9 |
1.01 |
| Technical satisfaction rating |
90.0 |
89.4 |
85.7 |
|
| |
|
|
|
|
| Channel Criteria |
|
|
|
|
| Vendor support over life cycle of project |
87.1 |
84.3 |
82.9 |
1.05 |
| Total ROI for customer |
77.1 |
80.0 |
78.6 |
1.01 |
| Technical education (certification and training) |
75.7 |
75.7 |
77.1 |
0.98 |
| Responsiveness to SP feedback |
72.9 |
72.9 |
72.9 |
0.97 |
| Keeping SPs informed of changes (visibilty) |
72.9 |
71.4 |
71.4 |
0.95 |
| Service revenue opportunities |
72.9 |
72.9 |
71.4 |
0.95 |
| Reducing/eliminating channel conflict |
71.4 |
68.6 |
71.4 |
0.95 |
| Consistency of channel programs over time |
70.0 |
67.1 |
68.6 |
0.93 |
| Margins/Rebates/Spiffs |
67.1 |
68.6 |
68.6 |
0.93 |
| Channel program satisfaction rating |
74.1 |
73.5 |
73.7 |
|
| Overall Channel Champions Rating |
79.8 |
79.2 |
78.0 |
|
Note: Ratings weighed by criteria importance to respondents.
Source: 2006 CRN Channel Champions Survey
*Criteria weight based on the importance of the criteria to the respondents; see the methodology for further details.
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