| Network Operating Systems |
| |
Sun |
Microsoft |
Novell |
Red Hat |
Criteria Weight* |
| Technical Criteria |
|
|
|
|
|
| Security |
90.0 |
80.0 |
88.6 |
85.7 |
1.11 |
| Product reliability |
90.0 |
85.7 |
90.0 |
84.3 |
1.11 |
| Manageability |
84.3 |
85.7 |
82.9 |
77.1 |
1.06 |
| Scalability |
84.3 |
82.9 |
82.9 |
77.1 |
1.04 |
| Directory support |
78.6 |
81.4 |
80.0 |
71.4 |
1.01 |
| Technical satisfaction rating |
85.4 |
83.1 |
84.9 |
79.1 |
|
| |
|
|
|
|
|
| Channel Criteria |
|
|
|
|
|
| Vendor support over life cycle of project |
80.0 |
80.0 |
77.1 |
72.9 |
1.04 |
| Total ROI for customer |
77.1 |
75.7 |
74.3 |
72.9 |
1.01 |
| Service revenue opportunities |
71.4 |
74.3 |
71.4 |
68.6 |
0.98 |
| Technical education (certification and training) |
71.4 |
72.9 |
70.0 |
62.9 |
0.96 |
| Reducing/eliminating channel conflict |
70.0 |
70.0 |
67.1 |
64.3 |
0.96 |
| Consistency of channel programs over time |
68.6 |
67.1 |
65.7 |
61.4 |
0.94 |
| Responsiveness to SP feedback |
67.1 |
67.1 |
67.1 |
62.9 |
0.94 |
| Keeping SPs informed of changes (visibilty) |
68.6 |
67.1 |
65.7 |
61.4 |
0.94 |
| Margins/Rebates/Spiffs |
62.9 |
61.4 |
60.0 |
58.6 |
0.89 |
| Channel program satisfaction rating |
70.8 |
70.6 |
68.7 |
65.1 |
|
| Overall Channel Champions Rating |
76.0 |
75.1 |
74.5 |
70.1 |
|
Note: Ratings weighed by criteria importance to respondents.
Source: 2006 CRN Channel Champions Survey
*Criteria weight based on the importance of the criteria to the respondents; see the methodology for further details.
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