| Storage Management Software |
| |
HP |
Symantec
/Veritas |
IBM Tivoli |
EMC |
CA |
Criteria Weight* |
| Technical Criteria |
|
|
|
|
|
|
| Product reliability |
88.6 |
90.0 |
88.6 |
91.4 |
78.6 |
1.10 |
| Scalability |
85.7 |
82.9 |
84.3 |
84.3 |
75.7 |
1.05 |
| Price/performance |
82.9 |
80.0 |
78.6 |
80.0 |
72.9 |
1.05 |
| Multiplatform support |
82.9 |
80.0 |
78.6 |
80.0 |
74.3 |
1.02 |
| Predictive capabilities |
78.6 |
78.6 |
77.1 |
78.6 |
72.9 |
1.00 |
| Reports |
77.1 |
78.6 |
74.3 |
75.7 |
71.4 |
1.00 |
| Technical satisfaction rating |
82.6 |
81.7 |
80.2 |
81.7 |
74.3 |
|
| |
|
|
|
|
|
|
| Channel Criteria |
|
|
|
|
|
|
| Vendor support over life cycle of project |
81.4 |
78.6 |
80.0 |
78.6 |
74.3 |
1.03 |
| Total ROI for customer |
77.1 |
77.1 |
77.1 |
77.1 |
71.4 |
1.02 |
| Reducing/eliminating channel conflict |
70.0 |
75.7 |
72.9 |
70.0 |
67.1 |
1.00 |
| Service revenue opportunities |
74.3 |
72.9 |
72.9 |
71.4 |
68.6 |
0.98 |
| Consistency of channel programs over time |
70.0 |
70.0 |
71.4 |
70.0 |
64.3 |
0.96 |
| Technical education (certification and training) |
71.4 |
68.6 |
70.0 |
70.0 |
65.7 |
0.96 |
| Responsiveness to SP feedback |
67.1 |
68.6 |
68.6 |
68.6 |
62.9 |
0.95 |
| Keeping SPs informed of changes (visibilty) |
70.0 |
70.0 |
70.0 |
70.0 |
64.3 |
0.95 |
| Margins/Rebates/Spiffs |
68.6 |
68.6 |
68.6 |
67.1 |
67.1 |
0.95 |
| Channel program satisfaction rating |
72.2 |
72.2 |
72.4 |
71.4 |
67.3 |
|
| Overall Channel Champions Rating |
76.4 |
76.0 |
75.5 |
75.5 |
70.1 |
|
Note: Ratings weighed by criteria importance to respondents.
Source: 2006 CRN Channel Champions Survey
*Criteria weight based on the importance of the criteria to the respondents; see the methodology for further details.
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