Inside IBM Global Services

Chief executive:

Manpower:
Currently employs 150,000 people, with offices in 160 countries

Revenue:
1999: $32.2 billion
2000: $33.2 billion
2001: $35 billion (IGS contributed 41 percent of the total IBM revenue in 2001)

Key industries:

• Automotive
• Banking
• Electronics
• Financial markets
• Pharmaceutical/life sciences
• Retail
• Telecommunications
• Service lines:
• Business Innovation Services--Delivers business value by bridging business innovation with process and technology integration.
• Integrated Technology Services--Ensures reliability of systems and networks, maximizes efficiency and flexibility of the IT infrastructure, secures networks and Internet transactions, provides support to IT departments and end users.
• Strategic outsourcing--Evaluates customer business objectives and identifies processes and IT operations they can outsource for competitive advantage. Includes E-Business On Demand offerings which allow customers to subscribe to business and infrastructure functions on a pay-as-you-go basis. Also includes hosting services, 24x7 support for Web-based applications and more than 200 data centers worldwide.
• Learning services--Helps clients design, develop and deploy education and training curricula for workforce performance.