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According to John Schriefer, marketing manager for Lucas Systems, the voice-directed logistics solution, called "Jennifer" because it uses a real woman's voice as opposed to a computerized voice, enables warehouse workers to get picking information from Jennifer software via a headset connected to a Motorola MC9090 mobile computer (pictured). So far, Lucas Systems has deployed Jennifer at four of Do It Best's retail service centers and plans to roll it out to four more in the next couple of months.
Do It Best piloted Jennifer at its Dixon, Ill.- and Cape Girardeau, Mo.-based retail service centers. In less than two weeks, 90 associates in Cape Girardeau were trained and working with Jennifer. At the end of the rollout, associates were surpassing their previous productivity and accuracy rates. Based on the success of the program, Jennifer has been deployed at two more RSCs.
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