"Jennifer has already had a measurable impact on the quality of service we provide to our member-owners by improving the accuracy and efficiency of order fulfillment at our Dixon and Cape Girardeau retail service centers," he said. "The Lucas team worked closely with us to assemble a voice system that fits our processes, while providing maximum flexibility and control for managers at each of our RSCs. Our move from paper-based processes to next-generation voice-directed work has significant benefit for our customers, the 4,100 member-owned Do It Best hardware stores that depend on our RSCs for timely, efficient and accurate delivery."

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