Joe Roslansky, director of sales and business development, Capital Data, a Minneapolis, Minn.-based solution provider said he's already had a better dialogue with healthcare clients home in Minnesota.

"One of the things I learned was they have a lot of jargon. I learned a whole new dictionary. That by itself was valuable as we interact with IT folks. Before, [customers] would throw out jargon and acronyms, and we didn't know," said Roslansky, pictured at far left. "This was the best training I've ever received in my professional life, but it was also an unbelievable experience in my personal life, to understand what they're going through."