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Do You Trust Your Suppliers? Beware the Black Market


VARBusiness logo By Peter Hlavnicka

8:43 AM EST Fri. Feb. 02, 2007
Page 2 of 2
For the sake of customer quality assurance and their own reputation, solution providers should follow a few simple rules when procuring products. First and foremost, get proof of authenticity. That may involve any or all of the following:

  • Supplier guarantee that products are genuine, new and agency compliant;
  • Valid software license (proof of license);
  • Full IT vendor warranty documentation;
  • IT vendor support entitlement; and/or
  • A letter from IT vendor confirming authorization status (if required).

    It is also prudent to inspect the shipment (packaging and content) for red flags -- unusual serial numbers or brandings, conflicting dates or unmarked components, for example. Question suppliers about any items that appear substandard, not authentic or pre-used, and don't be afraid to contact the manufacturer if questions are not answered to your satisfaction. Better safe than sorry, and the supplier that's legit shouldn't feel slighted by some simple back checking.

    Above all else: Buy from suppliers authorized by the IT manufacturer. The cost of the merchandise may be higher, but the peace of mind for customer and solution provider alike will more than make up the difference.


    Peter Hlavnicka is treasurer of the Alliance for Gray Market and Counterfeit Abatement (AGMA), a strategic initiative founded in 2001 that unites leading technology companies to address the global impact of the gray market and counterfeiting of goods on the technology industry.
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