New Linksys GM To Tackle SMB Via Partners

Early concerns arose after MCI, Linksys' primary service provider partner in the rollout, was acquired by Verizon. Some partners questioned Verizon's commitment to the program and fear that the acquisition will lead to delays of Linksys One. Verizon, Basking Ridge, N.J., has said it is committed to the program.

In addition, some channel partners given a sneak peek at an early version of the Linksys One product line earlier this year said it fell short of expectations.

One solution provider who requested anonymity said although he doesn't expect his relationship with Linksys to change, he hopes the new leadership will affect the outcome of products such as Linksys One.

"Linksys One has missed the mark, and we've pretty much lost hope," he said. "Linksys has been responsive to our concerns, but I still don't know what the market is with that product because the features aren't as rich as other VoIP products that are similarly priced."

Janie Tsao said that as she prepares to leave Linksys, she's comfortable with the progress made in the Linksys One rollout.

"It's a full solution, and when a full solution comes along, it naturally takes longer than just creating a box. We are working on a carrier-class product, so we have to go through the process of testing and getting the services ready," she said. "We feel comfortable with the service partners that are signing up right now that we will be coming out and making additional announcements to our channel partners later in the year to let them know how they can sell the product."

KEVIN MCLAUGHLIN contributed to this story.