Partners: 5 Wishes for Cisco's New Channel Chief

Robbins, Cisco's group vice president of U.S. and Canada channels, has taken on a new role as senior vice president of Cisco's U.S. commercial business after having led the vendor's U.S. channel for the past five-and-a-half years.

As Cisco pushes ahead with its search for a new North American channel chief, solution providers offered up a few thoughts on the attributes they'd like that executive to possess.

1. Ability to Build Relationships with Partners

"Chuck was always a guy that could build good personal relationships, and that's important," said Jere Brown, CEO of Dimension Data Americas, a New York solution provider. Solution providers said they hope the new North American channel chief will be able to do the same.

2. Willingness to Speak Up

Solution providers lauded Robbins as someone who was willing to stand up and advocate for the channel, even if it meant going back to Cisco and telling them that they were in the wrong. "When he thought someone in the channel was right, he would take the ball and try to get the situation rectified. And if he thought the channel partner was wrong, he'd say so," said Joel Schleicher, CEO of Presidio Networked Solutions, a partner in Greenbelt, Md. "On my wish list would be somebody that's will to stand up for what's right and tell you if he thinks you're wrong."

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