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Open Source Options For VoIP

Open source PBX means the breadth of VoIP products for SMBs is bigger than ever

CRN logo By Fahmida Y. Rashid, ChannelWeb

12:00 AM EDT Mon. Mar. 17, 2008
From the March 17, 2008 issue of CRN
Page 2 of 2
Where To Look
With the number of partnerships between open-source and traditional vendors, it's easier than ever for channel partners to get in on the action.

Digium's Switchvox is sold through 3Com Corp., Santa Clara, Calif. The "3Com Asterisk," priced at $1,595, includes a 3Com-co-branded interface and easy configuration/provisioning of 3Com SIP phones.

Earlier this year, Dell Inc., Round Rock, Texas, quietly began offering Dell hardware with Fonality's trixbox Pro software installed. These companies also provide professional services and support as a subscription service.

How SMBs Use VoIP
IDC's cluster analysis evaluated SMBs in five categories: SMB 2.0s (view advanced technology as a competitive tool); Fast Followers (cautious attitude on technology until proven); Skeptics (cautious); Middle of the Roaders (no strong opinions, wait-and-see); and IT Indifferent (not interested in technology spending).

USE OF VoIP IN U.S. SMBs BY CLUSTER, 2007
  All SMBs SMB 2.0 SMB 1.5 Fast Followers The Skeptics Middle Of The Roaders IT Indifferent
• Currently use IP telephony as basic part of voice comunications 10.5% 13.3%
 18.4%
 12.6% 7.3%
 2.2%
• Plan to use IP telephony as basic part of voice communications in next 12 months 4.5% 10.3%
 3.1%
 1.3% 1.1%
 12.3%
• Moving forward selectively with IP telephony trials 4% 3%
 2.5%
 1.4% 6.3%
 5.2%
• Beginning to look at IP telephony, but no plans at present 20.9% 19.8%
 26.6%
 30.4% 15.1%
 15.6%
• Know very liitle, and currently do not use and no plans to use 60.1% 53.5%
 49.4%
 54.3% 70.2%
 64.7%
• RESPONDENTS 1,032 174
 251
 203 309
 95
SOURCE: IDC'S U.S. SMB SURVEY, 2007
 
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