With the economy on the brink and its own future to worry about, it doesn't help Washington Mutual to have a disastrous Web site when it comes to mobile browsing. Hedderel said many financial institutions have embraced the mobile Web, making it easy for customers to find branches and ATMs and check their balances from a mobile device. That's not the case with WaMu, which is difficult to navigate and essentially recreates its .com site just for a smaller screen, presenting lists and lists of links and menus.
