BMC Looks To Fill Gaps Via Big-Name Partnerships

At the BMC Software Forum in New York, the company unveiled partnerships with Symantec, EMC and Accenture designed to help bolster Business Software Management as the company strives to fill gaps in the solution, said BMC President and CEO Bob Beauchamp.

Business Software Management, unveiled in April, aims to help companies manage their IT needs from a business perspective.

Despite the alliances with big-name players, BMC, Houston, also said it sees value in its general channel to drive Business Software Management. "There has been huge interest from our resellers around this strategy," said Jim Grant, vice president and general manager at Remedy, a developer of business applications that BMC acquired last year. "With [BSM], they're not just integrating, they're architecting. That allows them to move on to other important parts of their business."

Under its partnership with Symantec, Cupertino, Calif., BMC will integrate its Service Impact Manager with Symantec's Incident Manager. The products will work together to provide trouble-ticketing, remediation guidance and workflow management for security incidents.

The EMC partnership enables BMC to integrate the EMC ControlCenter open storage management software offering with its enterprise management solutions. ControlCenter will send storage-specific events to BMC's Patrol enterprise manager and offer root-cause analysis.

BMC is also working with large systems integrators such as Accenture, which has created a pilot offering called BSM QuickStart.

"This is an opportunity [for our clients] to align components and resources with business processes," said Andre Hughes, global managing partner at Accenture, New York.