Microsoft Goes Global With Its Dynamics CRM Online Cloud Application


Microsoft is finally going global with its Dynamics CRM Online application.

CEO Steve Ballmer, speaking at a customer event at Microsoft's Redmond, Wash., headquarters Monday, was slated to announce the immediate availability of the Microsoft-hosted version of the Dynamics CRM application for 40 markets and 41 languages.

Dynamics CRM Online 2011, which competes head-to-head with cloud CRM applications from Salesforce.com, Oracle and others, has been available in the U.S. and Canada since April 2008. But the on-demand application has been unavailable outside of North America until now.

The on-premise and partner-hosted versions of Dynamics CRM 2011 will be available on Feb. 28, said Bill Patterson, director of Microsoft Dynamics CRM, in an interview.

To entice new customers to Dynamics CRM Online, Microsoft will offer the service to global customers who subscribe by June 30 for a price of $34 per user, per month, for the first 12 months of service. The price will then revert to the current $44 per user, per month, subscription price.

Microsoft also plans to offer penalty rebates of up to $200 per user for new customers who are locked into Salesforce and Oracle CRM on Demand contracts, Patterson said.

 

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