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The free health check within Project Lucy is a big opportunity for VARs, O'Connell said. "By its nature, it allows customers to diagnose their infrastructure, and it lets VARs come in and solve issues for them."
Finally, Dell plans to detail the Dell Kace K2000 Deployment Appliance at TechEd, which helps VARs facilitate customers' upgrades from Windows XP to Windows 7 or Windows 8. The K2000 captures the user state, deploys the new OS and then restores the user state model from a single tool, according to Dell.
With a reported 30 percent of businesses still using XP and Microsoft set to end support for that OS in April 2014, the K2000 should be of special interest to VARs helping customers migrate of XP, said Dell's Tweddle.
"The clock is ticking for [companies] with no migration in place. They will be hit with support costs from Microsoft, security patches," Tweddle said.
The K2000 will also do application compatibility testing to make sure Windows 32 applications and browser-based apps function like they did before, he added.
"The K2000 will greatly ease that transition. From a channel perspective, we see the channel doing these projects for customers, doing application compatibility testing and leveraging Kace appliances to do the actual upgrade," Tweddle said.