What Keeps Your Customers Up At Night?
1 Initiatives or programs designed for cutting or stabilizing operational costs
2 Aligning a company's IT investments with the company's business direction and focus
3 Building a strong delivery mechanism for IT
services, programs and initiatives
4 Selective outsourcing, offshore outsourcing and balancing of external service providers
5 Managing and balancing internal and external IT resources
6 Security, including disaster-recovery and business-resumption planning
7 Building, managing and maintaining enterprise architecture to achieve business goals
8 Systems integration (Web-based systems, legacy systems, B2B systems, etc.)
9 Building credibility within the corporation for the value of IT's services
10 Prioritizing IT investments and formalizing the planning process