SilverBack Goes Agentless On InfoCare Monitoring Platform
The latest version of SilverBack's InfoCare Web-based network, systems and application monitoring software is now agentless, said John Igoe, co-founder and COO of the Billerica-based company. With the new version, solution providers do not have to install software agents on client devices, he said.
Instead, a Web-based event-log monitoring capability queries targeted systems such as a network device or an Oracle application, gathers information and sends it back to the solution provider.
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Igoe says SilverBack's 30 solution providers are the company's primary sales arm.
"One of the hurdles we are helping solution providers overcome is the ability to query a customer's homegrown applications with the event-log monitoring capability, which is something they couldn't do before," Igoe said. "This opens new revenue opportunities to the partner."
Meanwhile, SilverBack solution provider partners say a growing number of customers are replacing network management applications developed by vendors such as Computer Associates, Hewlett-Packard, BMC, Concord and IBM Tivoli with InfoCare.
Network Guidance, for example, is transitioning 35 customers from HP OpenView to InfoCare, said Dan Grady, CEO of the Minneapolis-based solution provider. "We used CA TNG for a few years and then switched to HP OpenView, but found that the licensing fees and maintenance costs were too prohibitive to customers," Grady said.
Trip Smith, co-founder and managing partner of Strategic Digital Convergence, Greensboro, N.C., said strained resources also are causing customers to switch vendors.
"In the past month or so, we've seen large companies that traditionally deploy CA, IBM Tivoli and HP OpenView become more and more frustrated with the management resources required to support these applications to the point where they are becoming immune to the alerts," Smith said. "Now they're looking outside the box at outsourcing."
SilverBack in December left behind its MSP roots to become a software vendor with solution providers acting as its primary sales and implementation arm. The company has since signed 30 solution providers.