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Gavin garbutt has seen the future. When it comes to an understanding of the changes occurring in the IT industry, Garbutt is second-to-none. As managed services continue to evolve, N-able, Ottawa, is positioned to be the leading provider.
Garbutt said the managed services sector will become increasingly competitive as new opportunities crop up. "You're going to see an enormous shift in the next two years. We have so much opportunity and the market is just really starting to wake up," he said.
Eyes fixed firmly on the future, Garbutt said he strives to ensure each customer an "exceptional" user experience.
"We're working on those next-generation programs that will really help our partners mature their business models," he said. "We spend a lot of time and money on understanding the partners but also the SMB market and what they're looking for, and how to align those two."
Being an innovator is not enough to stay competitive, he pointed out. Understanding the company's core vision and dedicating everyone to realizing that vision is equally important, he said.
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