On how she engages customers about the pros and cons of using handhelds in a networked world:
Certainly, whenever a customer sees me with mine, they're interested in the process and how it works. I've had a handheld for a long time and probably even a year ago many of our customers would think it's too technical for them [to use across a network]. It was the kind of device only a geek could use. It's not that way anymore. People realize the advantages of being connected. We don't meet resistance now too often to the idea of mobility.
On partnering with a technology company to provide the full benefits of connectivity via handheld:
We've recently been working with Microsoft to become a Unified Communications go-to partner. That's going to take the whole mobility piece to a whole, new level. I was driving to a customer a couple of weeks ago. I went to the communications server, set it to forward my calls to my cell and while I was on the road, anyone calling me at the office—through the communication server—rang straight through to me on the road. It can even read my e-mail to me over the phone. I don't think customers even have an inkling yet of what they can do.
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Five Companies That Dropped The Ball This Week For the week ending Feb. 10, CRN looks at five companies that were either asleep at the wheel or just didn't make good decisions. |
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Five Companies That Came To Win This Week For the week ending Feb. 10, CRN looks at five companies that brought their 'A' game and made moves to beat out competitors |
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10 Challenges That HP Wants Partners To Tackle Right Now CRN speaks with HP's business unit chiefs to get a sense of where they'd like partners to focus in the coming year, as well as how CEO Meg Whitman is making a difference. |
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