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What are Dimension Data's plans for 2008?
Fiscal year '07 marked a year of expansion for Dimension Data Americas with the addition of offices in Brazil and Canada, as well as further expansion into Mexico. We have already experienced significant success in each region, including Dimension Data Canada earning Cisco Gold certification in only four months. In fiscal '08, we will continue to grow our core business by leveraging the strength of the Americas organization -- capitalizing on opportunities with clients that have nationwide or multinational needs. In fact, many of our U.S. clients have offices in these regions, and our recent expansion allows us to build on these relationships and provide consistent and streamlined delivery of services and solutions across the Western Hemisphere.
Will growth be organic or through acquisition?
In fiscal year '08, we will continue to grow our business in the U.S., Canada and Brazil as there is consolidation in the market, and we're always looking to increase and improve our position through acquisitions that are pertinent to our clients and our business. Consequently, we not only intend to have an organic growth plan, but we will also be able to quickly capitalize on acquisitions if pertinent to our business.
Your services strategy has evolved from a traditional plan, build, and support model to include manage, improve and innovate. Tell us about that.
Dimension Data has historically provided and continues to provide world-class plan, build and support services for the IT infrastructure, which include consulting, design, procurement, integration, deployment, maintenance and monitoring. What we have recognized from client feedback and from emerging market trends, however, is that there is a need for us to provide enhanced managed services, where we take more accountability and more responsibility for the service processes and service delivery than in traditional support services. Many of our clients are now looking to multisourcing and outsourcing as key components in their technology strategies. As they adopt these strategies, they require technology partners with the flexibility, transparency, experience, and skills necessary to create competitive advantage. Consequently, we have adapted our Services Continuum accordingly and now include 'manage, improve and innovate' service functions; we are not necessarily moving away from technology-related services, but rather we are now able to offer process-related services that compliment those services.
In the 'manage' service function, Dimension Data is taking responsibility and ownership for running services for the lifecycle of that technology within a client's environment. The focus is on building a set of processes that enable us to do service delivery and service support effectively, driving down operating costs, reducing the number of incidents and faults, and ultimately lowering the cost for managing and supporting the environment. 'Manage' is all about maximizing return on the current IT investment. The 'improve' and 'innovate' service functions are about looking to the future, focusing on strategy and evolution and giving clients competitive advantage through technology innovation. These enhanced offerings transform Dimension Data from a mere technology provider into a strategic technology partner and trusted advisor.
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