Channel Executives Take It On The Chin

Ann Moser was a classy, hardworking channel veteran and a disciple of Boucher as they say in the business, meaning she learned from the legendary IBM channel chief. She helped launch Ricoh into the IT channel, shaping its strategy in a market dominated by HP and filled with customers and partners who have more choices than a hungry man at a Chinese buffet. In an abrupt reorganization, she was pushed aside, leaving Ricoh without a visible executive to battle the competition or carry the message. Moser can take some comfort in the fact she isn't alone.

	ROBERT C. DEMARZO
Can be reached via e-mail at rdemarzo@everythingchannel.com.

Surely, job security is not something channel chiefs take for granted. A new CEO or head of sales can send them scrambling to find a new job, but there are signs the macroeconomic environment is driving some of these changes. No doubt the economy is making life especially miserable for second-tier vendors that are coping with a difficult market in North America. Pressure from upper management and often from the Japanese or Korean parent companies can be crushing. Ricoh, for instance, is Japanese-owned and run.

Departures or channel management changes are unsettling to partners who have made a substantial investment in a particular vendor and cannot afford disruption in programs. What these incoming executives have to resist is the temptation to make changes so their signature is on a particular program. Oftentimes I hear these executives say two things. The first is that they are going to review the program and change it. That is mistake No. 1. Most partners don't care about the program, particularly in this economy. They care about the product and growing sales. The second step they will take is a whirlwind or worldwide visit to key channel partners.

That is mistake No. 2. Yes, those partners want to be reassured but they are already engaged in actively selling the product. Collecting some data on those partners is good but what is better is time spent with the solution providers who support the rival's brand. They will probably be impressed enough with your call that they will grant you some access. For instance, Oracle's Bereswill, who is coming over from the direct side, should spend as much time with IBM and Microsoft database integrators as he does with Oracle's to get a real feel for the challenges he'll face.

What is your take on these changes? Everything Channel SVP and Editorial Director Robert C. DeMarzo is at rdemarzo@everythingchannel.com.

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