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Innovation, as defined by Merriam-Webster, means the introduction of something new, a new idea, method or device. And while it doesn’t say it in the dictionary, it feels as if you could almost add, “See: managed service providers,” who develop new and unique ways to utilize technology to help customers solve business problems.
While all MSPs look to offer their customers the latest and greatest technologies, a smaller portion of that whole is truly changing the game, leading the way with new models and new technologies to separate themselves from the pack.
CRN recently asked some of the leading managed service platform vendors and MSP organizations, including Kaseya, N-able, LPI Level Platforms, Zenith Infotech, GFI (CA Technologies) and MSP Alliance, to select who they thought were their most innovative partners. The accompanying list highlights those companies that stand out from the crowd.
Innovative MSPs are key to helping businesses align IT with their business requirements and aspirations, said Gavin Garbutt, president and CEO of N-able Technologies. “They embrace change and new technologies and are eager to find better, more efficient ways to service their customers both on-site and remotely,” Garbutt said. “Innovative MSPs aren’t satisfied with business as usual and are constantly adding more value to the mix, building their brand and enhancing their IT services.”
Certainly, an innovative MSP has moved beyond offering just remote monitoring and management. Perhaps they’ve become specialists in a vertical market, or maybe they’ve expanded their model to include a whole suite of services, including business planning and marketing, that can be integrated into an end user’s environment.
“Innovation has always been a key driver behind managed services growth and maturity. Not only innovation in adopting and using new technologies, but also the willingness to employ new business techniques that can yield dramatic changes for both MSP and end user alike,” said Charles Weaver, CEO of MSP Alliance. “By definition, good MSPs have to be innovative on a constant basis.”
NEXT: Innovation Is Key