Kaseya Opens MSP Platform For ISV Integration

Kaseya has launched a new program to help ISVs integrate their offerings into Kaseya's managed services platform, according to Jim Alves, executive vice president of strategy and product marketing.

Under the Kaseya Third Party Integration Program, application developers have access to Kaseya's open code, which allows them to modify their own software to work under Kaseya's services console.

"Customers like choice and there are a lot of solutions out there. We can't build everything nor will we build everything," Alves said. "Our system is a framework to provide a single pane of glass management to other systems, things like backup products. On their own, they are good products, but service providers have said they can't deploy, configure and use one-offs because there's no centralized management or integration."

When it designed its Kaseya 2 platform, Kaseya built open APIs to allow ISVs to integrate their software so it shows up on Kaseya's menu, integrated into its security model and talks to the client agent, Alves said.

Companies including Autotask, Catbird, ConnectWise, Highly Reliable Systems, Tigerpaw, Untangle and Scorpion Software have signed up for the program, according to Kaseya. Integrated vendors will be featured on Kaseya's Website and can work with Kaseya on joint sales and marketing initiatives, Alves said.

Next: ISV Program Means More Complete Solution

"We have antivirus vendors talking to us like Trend [Micro], Symantec. We have about 20 inquiries waiting for us to integrate," Alves said. "They've come to us proactively. We don't know their product but we can expose what we have and naturally we will provide whatever help they need."

For MSPs, the Kaseya third party program helps them integrate more offerings into more of a complete services solution for customers, Alves said.

"It's going to be big going forward. We're just getting to the backlog of people interested," he said. "There's no cost and we can create sub-communities where [MSPs and ISVs] can talk about their solution and integration to their joint customers."

It's important for MSPs to have products that work seamlessly together, according to Bob Godgart, CEO of Autotask. "We share many customers with Kaseya, and this new integration program -- in concert with the open Autotask API -- will insure that both companies will be able to continue to provide solutions that benefit our mutual customers," Godgart said in the statement.