Autotask CEO Pledges More Compatability, Less Complexity
"We want to deliver more value, quicker to you. We want to earn your business every single month," said Cattini, speaking for the first time to customers since taking the reins at Autotask about six months ago. "You'll see us focused more on your experience, delivering more value in as quick a time as possible."
Autotask had just five minutes of unplanned downtime in 2010, Cattini said, evidence that the company has already made progress.
Part of Autotask's push for improvements stems from the fact that the software industry has dramatically changed over the last couple of years, Cattini said. For example, he noted that in the past an enterprise might have spent $300,000 on a software rollout, which committed that company to maintain that product for up to five years. Knowing that a customer was then tied to that software often led application developers to focus more on new customer acquisition than keeping existing customers happy, Cattini said.
"Now that's changed. The balance of power has leveled between existing customers and new customers. That means software organizations need to continuously improve. Software is not just sitting there. You have to make it successful every month," Cattini said.
Cattini pledged that "every single cent" Autotask earns is reinvested into the business and noted that two-thirds of the company's 200 employees build, deliver and support the East Greenbush, N.Y.-based company's services platform.
Meanwhile, Cattini also noted that Autotask is re-engineering its Autotask Academy and embarking on its first major road show, Autotask Community on Tour, with stops in 17 cities in order to get MSPs more engaged with the company.
"In 2001, the average customer used less than 25 percent of Autotask's features. Today that number is 42 percent," Cattini said.
The CEO also drew applause from MSPs when he pledged Autotask's commitment to multi-browser functionality and compatibility, including Google Chrome, Apple Safari and Firefox.
"Internet Explorer now has less than 50 percent market share. What you'll see [from other browsers] is project management, time sheets. We have to be there," Cattini said.