Zenith RMM Renamed Continuum, Launches BDR Service


The Zenith RMM era is over.

The Warrendale, Pa.-based company has changed its name to Continuum less than three months after the business was spun out of Zenith Infotech and purchased by equity firm Summit Partners.

Michael George, CEO of Continuum had hinted some time that a name change was likely inevitable. The company likely is looking to distance itself from Zenith Infotech, its former owner now under scrutiny for Electronics defaulting on tens of millions of dollars in bonds.

Continuum, a remote monitoring and management services platform company, didn't detail the reason behind the change in the announcement, but said the new name reflects its "expanded vision, broader agenda and bolder promise to current and prospective partners."

The company also introduced Continuum Vault, a backup and disaster recovery (BDR) offering that offers end-to-end business continuity for a monthly fee.

"Our objective is to provide ubiquitous, unified management and fantastic services that will help our MSP partners maximize profits," said George in a statement. "Our end-to-end solution for device monitoring, management and protection, combined with a massively simplified pricing model truly revolutionizes the managed services industry and clearly demonstrates that meeting and exceeding the expectations of our partners is our top priority."

Since taking the reins at Zenith RMM and now Continuum, George has said the company would be run independent of Zenith Infotech and look to launch new products and partnerships with companies that compete with Zenith Infotech.

In its statement, Continuum detailed its 2012 intiatives, which include:

• Extended endpoint coverage for Mac OS, Linux, smartphones and tablets.

• More comprehensive virtualization support
• Significant user experience improvements to the Continuum portal.

• Third-party patch management.

• Additional remote control improvements including ignition-style access from iOS mobile devices.

• Improved voice clarity from the Mumbai, India, NOC due to upgraded telecommunications equipment between India and the United States

• Improved communications with NOC technicians resulting from specialized speech and language training

• The launch of a hybrid service model combining the intelligent problem-resolution benefits of the Continuum NOC with the communications skills of its US-based help desk

Continuum plans a multi-city "tour" in the first quarter to bring more details to MSPs, according to the company.