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"We're going to be very aggressive across the full spectrum of the market. We can serve the BDR only market, but we think it's very powerful market to combine RMM with BDR. They are one," George said. "We were very deliberate in coming up with a solution not just for the replacement market for Zenith Infotech. We said if we want to be in this business, we want to be in to dominate it. We're looking well beyond the confines of their solution. We looked at broader market requirements and all the vendors of the market."
George has said the company would be run independent of Zenith Infotech and look to launch new products and partnerships with companies that compete with Zenith Infotech.
Continuum listed its 2012 intiatives, which include: -- Extended endpoint coverage for Mac OS, Linux, smartphones and tablets;
-- More comprehensive virtualization support;
-- Significant user experience improvements to the Continuum portal;
-- Third-party patch management;
-- Additional remote control improvements including ignition-style access from iOS mobile devices;
-- Improved voice clarity from the Mumbai, India, NOC due to upgraded telecommunications equipment between India and the United States.
-- Improved communications with NOC technicians resulting from specialized speech and language training; and
-- The launch of a hybrid service model combining the intelligent problem-resolution benefits of the Continuum NOC with the communications skills of its US-based help desk. Continuum plans a multi-city "tour" in the first quarter to bring more details to MSPs, according to the company.