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The Ottawa-based company also plans to continue its "50 in 50" strategy to make 50 tweaks to its products in 50 weeks. The tweaks are based on top requests from technicians, said Robert Grapes, director of product management at N-able.
N-able currently has more than 200 ideas on the list and improvements recently added to the product that came from the list include LDAP or active directory infrastructure and simplifying the administration, Grapes said. "We've also introduced two-factor authentication. This appeals to compliance driven organizations and we've introduced an end user remote control application," he said.
Part of that standards strategy involves documenting best practices, which should help all MSPs, Grapes said.
"When we ask a question have you documented processes, the answer is usually no. If a lead tech leaves the organization, what do you do to recover tribal knowledge," Grapes said. "This initiative is to write down the best practices. From that, we've created not only documentation of but higher level process activities that MSPs should be doing."
The best practices and processes are being compiled in N-able's new "run book," which is available to partners. "They can decide which best practices even to tweak and tune and say I want to automate this process, which relieves the technician of that manual activity of pursuing those tasks and leave responsibility to the product," Grapes said.
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