Ingram Micro Launches Managed Print Offerings


Ingram Micro plans to launch new managed print offerings this week, as well as a professional services offering around managed print, to solution providers.

The offerings, ranging from entry-level toner monitoring and auto-replenishment, up to a more complete managed offering that includes hardware, are the first under Ingram's Document Imaging Business Unit and were unveiled at the company's 2012 Cloud Summit this week in Scottsdale, Ariz.

"The biggest takeaway is it feels like we've built a flexible program. There are three packages that make it good for entry level or someone who is more sophisticated. And a big piece is the professional services. That's something companies have been asking for," said Ryan Grant, director of the Document Imaging Business Unit in the United States.

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The first offering, Plus, monitors a customer's toner levels but also printing behavior so supplies can be shipped in time, said Grant.

"If it comes back that the toner is at 10 percent, that could mean it'll run out tomorrow or in two weeks, depending on the customer. We really make sure that we capitalize on the entire toner as well as making sure it goes to the right device at the right time so you're not sitting on too much inventory," Grant said.

Supplies are not only shipped directly to end users, but they include a note for which specific printer they're for, he added.

The next level offering is Advanced, which is a cost-per-page model that includes toner replenishment and device monitoring for maintenance and repairs, according to Ingram Micro.

"We're also offering help desk services, break-fix services in the cost-per-page model. The reseller would be procuring a page from Ingram and offering that to the end user. It's a true MPS model. It's everything built into a per-page cost," Grant said.

Plus and Advanced are offered at one-year-minimum contracts, according to Ingram Micro. The third offering, Total, is a three-year contract that includes all managed print services plus a lease on the equipment.

"That essentially takes the hardware and combines it with Advanced and bundles it for a monthly installment. Once per month, the end user gets a bill and the latest technology from a device standpoint and builds in a pre-set number of advanced pages," Grant said.

All three offerings are vendor-agnostic and available on any network-attached printer that Ingram Micro sells, said Grant. Solution providers can also pick and choose services in an a-la-carte model for data collection, supplies and service monitoring, and help desk and break-fix services, Grant said.

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