Page 4 of 4
Mazzanti offers tremendous thanks to the VARs that came to help.
"Everyone's efforts were needed to be where we are today. We were in a constant full-court press to open the office on Monday. The folks who flew out made our Monday transition from our temporary office space back to our headquarters possible. Our existing staff had worked tirelessly to get our customers and us operational, but they were slowly burning out. There were no hands left idle and everyone who came worked hard."
eMazzanti is now running at a normal level and service is back at pre-Sandy level, Mazzanti said.
"Some clients now have their systems in data centers, some have systems in the owner's home with DYN/DNS remote access configured, and some have hybrid environments with cloud migrations for some services and on-premise for their line-of-business applications," Mazzanti said.
Looking ahead, eMazzanti plans to have more formal business continuity service plans available to customers, which should help the company should another incident of this magnitude occur.
"In so many cases, we were on the phone or onsite educating customers on their options when time was not available to articulate and evaluate options," Mazzanti said. "Those customers who waited, I believe, will take the hardest hit for their business this year as management simply could not select some course for their staff, their systems and their customers.
"Going forward we are going to take the direction of a smaller subset of recovery options to expedite action. Further, we have already enlisted firms outside of our geographic area to aid in assistance to help with the flood of requests and follow up."
In addition, eMazzanti has adjusted its own infrastructure and additional remote sites to take on not only the VAR's operations but also capacity to run multiple customers simultaneously," Mazzanti said.
"For many in this last event, the pre-staged facilities would have cut off massive amounts of effort to recover their systems, and proactively we are putting this in place whether this will ever be needed or not," Mazzanti said. "As I said earlier, lesson learned to not wait, specifically when the threat is of significant magnitude. Better to be prepared and not have to use the resources."
Between the trip to New Jersey and two other conferences he previously scheduled to attend, SNC Squared's Motazedi was gone from his family for 10 days. "I had a discussion with my wife and she said 'That's what you need to do. He needs you.' My wife went through it too," Motazedi said. "We were overwhelmed by the support we got. The least we can do is overwhelm their expectations."