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CRN: What sorts of things will CompuCom look to do in the future around that?
Doye: When you think about a VAR's capabilities, we should do more in packaging solutions and wrapping our services around them as well. There's moving the VAR services to a more integrated packaged set of solutions. There's taking end-user computing and making it more role-based computing with the integration of mobility solutions. How you integrate and manage a plethora of devices and give the CIO a little bit more control. We're working real hard on that.
In coming months, we will have something well thought out that will be a great adjunct to the end-user services we have. On the cloud front, we have made some clear decisions on what cloud platforms we'll support and what we'll build. We're not going to try to be everything to everybody. We won't try to compete against Amazon and Google. But we will build a trusted cloud, for groups of customers or a community cloud on a platform that will link to private cloud. That's in development now. I've only been in the company a week, but I will be spending a lot of time on refreshing, integrating and marketing our portfolio a lot more. We've got so many great assets around data center and mobility and we're not really exploring it.
We'll continue with our data center operations, move into private and trusted cloud platforms. We'll look to supplement those with cloud-based services, whether it's mail, [unified communications], Desktop-as-a-Service. We'll look to build those for small and medium enterprises.
CRN: Can you explain what you mean by community cloud?
Doye: It's not a 'build it and they will come' kind of thing. We will not get into the commodity side. We will pick a cloud environment. There are some issues with people stepping into cloud, security. They want to know, who else is in my cloud? Where is my data? Who can get access? If you get a like-minded bunch of clients, whether it's government or health care, with the same set of rules you need to manage to, like the credit card industry, if you can get a community cloud going because they have the same set of auditing requirements, security requirements. They have the same business goals where you could get a community of practitioners, clinics, hospitals, insurance companies that use the same platform. We give the same warranties around access, where the data is. We can encourage companies to dip their toes into it and give them better visibility around auditing and controls and security.
CRN: So a community cloud is something between a public and private cloud? And it's something you think customers will pay for, correct?
Doye: Take the other two extremes. You could secure a private platform, but they won't really get the elasticity they may need, or you risk that they will utilize a big enough portion of what you have. If it's public, it's much harder and it's shared multi-industry with all. You have an extremely complicated environment for everyone to provide [their] own governance. It's between those. Give like-minded clients a trusted environment where they get scalability and a cost point with a degree of security and transparency. That's what they're looking for.
NEXT: Rebuilding From Within