CRN Channel News

  • CRM Put To the Challenge
    As with any major financial-services institution, a single JPM Chase customer may have various credit-card accounts, mortgages, personal checking accounts and multiple business relationships. Yet because each one falls into a different repository, it's difficult to get a holistic view of a customer. Hence, a customer calling in with an inactive $500 checking account may actually do millions of dollars of business with the firm, yet customer service reps won't realize they are dealing with a top client.
  • It’s been one year since the Chase-IBM Global deal

    Getting Down To Business
    One year after signing perhaps the most significant commercial IT outsourcing deal to date, JPMorgan Chase and IBM Global Services (IGS) have completed the transition of personnel and assets and are now ready for the hard part: consolidating a complex hodgepodge of data centers and network topologies into a common infrastructure. In achieving that goal, the second-largest financial-services firm in the United States will get what it signed on for--the ability to pay only for the infrastructure it uses.
  • EarthLink Cutting Another 1,300 Jobs
    EarthLink Inc. is cutting another 1,300 jobs, or 40 percent of its work force, and outsourcing the work of some of its call centers to other companies as part of a major restructuring that started a year ago.
  • IBM Unveils New 4-Way Blade Server
    IBM on Wednesday unveiled a high-density extension to its blade server line which fits up to seven 4-way servers into a 7U rack-mount footprint.
  • We have a host of new features and innovations planned for the coming year.

    We Hope To Mind Your Business Even Better in '04
    One of the more envious parts of my job is the proximity I have to the readers of VARBusiness. If CEOs could be this close to their customers and receive the kind of feedback I do on a daily basis, their companies would consistently out-
  • The PowerQuest-Symantec merger changes both companies

    Symantec: Heading In A New Direction
    Sometimes ideas take months to percolate. Other times, it's like a lightbulb suddenly turns on. The latter is what happened last spring to PowerQuest CEO Paul Winn, who went online and saw a news item that changed his entire outlook of his business. The item: Veritas' decision to acquire Precise for roughly $600 million.
  • AMD-Sun alliance bodes well for a number of reasons

    The Opteron Advantage
    Critics and naysayers always knew that Sun Microsystems would eventually be forced to fully embrace a mainstream microprocessor over its proprietary chip technology. But the computer maker recently threw the industry a slight curve ball by teaming with AMD and banking on the new Opteron 64-bit processor, which has helped give AMD a recent boost against Intel.
  • Niches Not Enough For Electronic Systems
    It appears that Dan Cooper might be somewhat of a contrarian. The president of Virginia Beach, Va.-based Electronic Systems (No. 202 on the VAR500) prides himself on being "the world's largest generalist" when a growing number of solution providers are migrating toward specialization.
  • The HP rp5000 POS is at the heart of an alliance between the two companies

    ScanSource’s POS Business Shines Brightly
    Point-of-sales (POS) systems: Sexy, they're not. And granted, they don't elicit the kind of excitement generated by Web services, wireless and other emerging technologies. But it's difficult to imagine a technology that is better suited to the solution-selling blueprint of the small and midsize business (SMB) VAR.
  • Vendors Launch Effort To Boost Java Tools Interoperability
    As expected, Sun Microsystems, Oracle, BEA Systems and several other vendors Tuesday formally unveiled the Java Tools Community (JTC), a group aimed at achieving better Java tools interoperability to promote the adoption of the Java development platform.
  • Fingerprinting At Airports Paves Way For Big VISIT Contract
    As United States immigration officers began fingerprinting thousands of foreign visitors on Monday, Jan. 5, the move signals a major step forward for biometrics technology. The effort marks the debut of the Department of Homeland Security's (DHS) closely watched Visitor and Immigrant Status Indicator Technology (US-VISIT) program. It also sets the stage for systems integrators and subcontractors to take over the effort later this year in a procurement that will be worth billions of dollars.
  • Are your employees making the most of the time they work for you?

    How To Keep Your Bench Going Strong
    With high-end consultants accounting for the bulk of its 84-person staff, Alliant Technologies knew that to succeed it had to develop a practice that maximized its billable time. So company management decided that each member of its consulting team needed to obtain advanced certifications on core technologies, such as Cisco's Network Systems.